Returns / Replacements

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  

Please contact us as soon as possible if you feel you have received a product that is defective or bad on arrival. Contact us at support@skylinefpv.com  or use our contact page on our site.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards. Downloadable software products. Some health and personal care items.

Please do not send your purchase back to the manufacturer.

All returns and replacements must include a Return Merchandise Authorization (RMA) approved by Skyline Innovations LLC. Please email support@skylinefpv.com to start your RMA process before shipping your product back to us.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@skylinefpv.com.

 

Exchanges

We only replace items if they are defective or damaged.  If for some reasons you need to exchange it for the same item, send us an email at support@skylinefpv.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Returns / Replacements Shipping

Please do not ship your products back to us without first getting a RMA confirmation number from us. All return product must include all items and the original packaging. We will not process any returns or replacements without an RMA slip.

Ship the return product along with the RMA slip to: 

Skyline Innovations LLC

Returns Department

849 E. Stanley Blvd, Suite # 320

Livermore, California US 94550

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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